Shipping & Returns
Last updated: June 2026. The specifics below (rates, carriers, timelines) are a starting template. Please confirm final policies before launch.
Order processing
Orders are processed within 1–2 business days. You’ll receive an email confirmation when you order and a second email with tracking once your package ships.
Shipping times & rates
- Standard (U.S.): typically 3–7 business days after processing.
- Free shipping: on U.S. orders over a set threshold (to be finalized).
- Shipping rates are calculated at checkout based on your address.
We currently ship within the United States. If you’d like to order from elsewhere, contact us and we’ll do our best to help.
Returns & exchanges
Because these are personal-care products, we can only accept returns on unopened, unused items in their original packaging within 30 days of delivery.
- To start a return, email hello@drtomekaroberts.com with your order number.
- Once approved, we’ll share return instructions. Refunds are issued to your original payment method after we receive the item.
- Original shipping is non-refundable unless the return is due to our error.
Damaged or incorrect items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with a photo and we’ll make it right with a replacement or full refund, your choice.
Questions?
We’re happy to help. Reach us any time at hello@drtomekaroberts.com or through our contact page.
