Shipping & Returns

Last updated: June 2026. The specifics below (rates, carriers, timelines) are a starting template. Please confirm final policies before launch.

Order processing

Orders are processed within 1–2 business days. You’ll receive an email confirmation when you order and a second email with tracking once your package ships.

Shipping times & rates

Free standard shipping on U.S. orders of $75 or more (before tax and discount codes).
Live rates: on orders under $75, shipping is priced from your address at checkout. You’ll see every option and its price before you pay.
Standard (USPS Ground Advantage): typically 2–5 business days after your order ships.
Faster options: USPS Priority Mail and Priority Mail Express are offered at checkout when available for your address.
Subscriptions: each monthly delivery is priced the same way. A delivery of $75 or more ships free.

We currently ship within the United States. If you’d like to order from elsewhere, contact us and we’ll do our best to help.

Returns & exchanges

Because these are personal-care products, we can only accept returns on unopened, unused items in their original packaging within 30 days of delivery.

To start a return, email hello@drtomekaroberts.com with your order number.
Once approved, we’ll share return instructions. Refunds are issued to your original payment method after we receive the item.
Original shipping is non-refundable unless the return is due to our error.

Damaged or incorrect items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with a photo and we’ll make it right with a replacement or full refund, your choice.

Questions?

We’re happy to help. Reach us any time at hello@drtomekaroberts.com or through our contact page.