Frequently asked questions

It’s formulated by a board-certified OBGYN with more than 23 years of clinical experience. Every wash is pH-balanced and made without sulfates, parabens, or artificial dyes, the ingredients that most often irritate sensitive skin, so it cleanses gently while respecting your body’s natural balance.

Both share the same gentle, pH-balanced base. Fresh Scent adds a light, clean fragrance that fades quickly; Fragrance-Free has no added scent at all and is the better pick if you prefer none or your skin reacts to fragrance. The Complete Care Set includes both.

Pump a small amount into your hands and spread it lightly over the external feminine area with your fingertips, then rinse thoroughly with water. It’s designed for daily external use. The wash is for the vulva (the outside) only, never for internal/vaginal use.

Yes. It’s designed for gentle daily use, and the Fragrance-Free option is ideal for the most sensitive or reactive skin. As with any new product, if you have a known skin condition or notice irritation, stop use and check with your healthcare provider.

It’s a gentle external hygiene product, but every pregnancy is different, so we recommend checking with your own OBGYN or midwife before adding any new product to your routine during pregnancy or postpartum.

The skin of the external intimate area is naturally mildly acidic. A pH-balanced wash is formulated to stay close to that range so it cleans without disrupting your skin’s natural protective barrier. Many ordinary soaps are far more alkaline, which can leave the area feeling dry or irritated.

Sulfates are harsh detergents that can strip and dry delicate skin, and parabens are preservatives many people prefer to avoid. Leaving both out keeps the formula gentle enough for daily use, even on sensitive or reactive skin.

Orders are processed within 1–2 business days and typically arrive within 3–7 business days in the U.S. You’ll receive tracking by email as soon as your order ships. (Final shipping rates and timelines are confirmed at checkout.)

Because this is a personal-care product, we accept returns on unopened items within 30 days of delivery. If something arrives damaged or incorrect, contact us and we’ll make it right.